Shipping policy
Shipping Policy
At RnGreen, we are committed to providing a smooth and reliable shopping experience. Please review the following shipping information before placing your order.
1. Order Processing
Orders are usually processed within 1–5 business days after payment has been successfully received.
Once your order has been processed and shipped, you will receive shipping information or tracking details when available.
2. Delivery Time
Estimated delivery times may vary depending on the destination country, shipping method, carrier, customs procedures, and other circumstances beyond our control.
Please note that delivery times are estimates and are not guaranteed.
3. International Shipping
We offer international shipping to selected countries.
Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
4. Tracking Information
Tracking information will be provided when available. Please allow some time for tracking information to become active after the package has been shipped.
5. Customs, Duties & Taxes
For international orders, the customer may be responsible for import duties, customs fees, taxes, or other charges imposed by the destination country.
These charges are not included in the product price or shipping fee unless otherwise stated.
6. Shipping Delays
Delivery may be delayed due to customs clearance, weather conditions, holidays, carrier issues, or other circumstances beyond our control.
We appreciate your patience in such situations.
7. Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact us as soon as possible.
For damaged items, customers may be required to provide photographic or video evidence, including a video recorded before opening the package, in accordance with our Return & Refund Policy.
8. Incorrect or Incomplete Address
Please carefully check your shipping information before completing your order.
If an order is returned or cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.
9. Dropshipping Fulfillment
Our store operates using a dropshipping fulfillment model. Your order may be shipped directly from one of our third-party suppliers or fulfillment partners.
The shipping origin and packaging may therefore vary depending on the product and fulfillment location.
10. Contact Us
If you have any questions regarding your order or shipping, please contact us at:
Email: shopenixstudio@gmail.com